Legal
Returns, Exchanges & Damage Claims
Each piece is considered. So is every return. NorthStar trades in one-of-a-kind objects — fine jewelry, rare handbags, antiques, and studio-made work. Because most pieces cannot be restocked and many are made to order, our return windows and eligibility vary by category. Please read the relevant section before purchasing. If something is unclear, email us first — we would rather answer a question than process a difficult return.
Fine Jewelry — Made-to-Order Studio Pieces
All NorthStar jewelry pieces are made to order, and production begins at the time of purchase. Because each piece is fabricated specifically for you — in your size, with your selected specifications — we are unable to accept returns on made-to-order jewelry once production has begun.
Exchanges or store credit may be considered within 7 days of delivery if a piece arrives with a verifiable manufacturing defect. Photographic documentation is required. A change of preference is not a defect. Any ready-to-ship piece offered without made-to-order fabrication may be returned unworn, in its original packaging, within 14 days of delivery.
Rare Handbags — Sourced Pieces
Sourced handbags (Hermès, Chanel, and equivalents) are authenticated and condition-graded before listing, and all known condition notes — hardware wear, interior marks, date codes — are disclosed on the product page.
Given the one-of-a-kind nature of these pieces and the authentication costs involved, all authenticated handbag sales are final. We strongly encourage buyers to review the full condition disclosure and request additional photos or video before purchasing; we respond to pre-purchase inquiries within 48 hours.
If a piece is delivered in materially worse condition than described — documented condition not disclosed at listing — we will evaluate the claim and may offer a partial credit or, in clear cases of misdescription, a full refund. Claims must be raised within 48 hours of delivery.
Antiques & Artisan Works
Antiques, art, and artisan works are sold with full provenance disclosure as available. Age-related wear is inherent to the category and is not considered a defect.
We accept return requests on antiques and artisan works within 5 days of delivery, provided the piece is returned in identical condition to how it was shipped, with all original packaging. Return shipping is at the buyer’s cost and risk, and items that arrive back damaged will not be refunded.
Custom-commissioned artisan work (bespoke furniture, custom studio orders) is non-refundable once production has been confirmed in writing.
Digital Guides
Digital styling guides are delivered instantly upon purchase and are non-refundable once accessed or downloaded. If you experience a technical issue with your download, contact us and we will resolve it promptly.
Curation Service
The $300 Curation is a personalized service and is non-refundable once you have submitted your photos and we have begun your plan. If you have not yet submitted photos, contact us for a full refund.
Damaged or Defective on Arrival
Inspect your order as soon as it arrives. If a piece arrives damaged or defective in transit, photograph the damage and the packaging immediately and email hello@nsgoods.shop within 48 hours of delivery with your order number and clear photos.
We will work with the carrier and arrange a replacement, repair, or full refund at no cost to you. Please keep all original packaging until the claim is resolved, as the carrier may require it.
How to Start a Return
For categories where returns are accepted, email hello@nsgoods.shop with your order number and a description of the issue within the applicable window. We will reply within 48 hours with instructions and, where applicable, a return address.
Pack the piece in its original packaging or equivalent protective material and ship via a tracked, insured service. NorthStar is not responsible for items lost or damaged in return transit. Do not ship items back before receiving instructions.
Refund Timing
Approved refunds are issued to your original payment method, typically within 5–7 business days after we receive and inspect the returned item.
Return Shipping
For defects or our error, we cover return shipping. For change-of-mind returns, return shipping is the customer’s responsibility, and we recommend an insured, tracked service for valuable items.
International Orders
All customs duties, import taxes, and cross-border fees are the buyer’s responsibility and are non-refundable. Refused shipments will be treated as abandoned and no refund will be issued. If you have questions about import costs before purchasing, please inquire before placing your order.
Questions Before You Buy?
We respond within 48 hours. Email hello@nsgoods.shop with any questions about a piece before you order.
This document is a general template provided for convenience and does not constitute legal advice. It should be reviewed and adapted by a licensed attorney before being relied upon.